Widerrufsrecht

RETURNS & REFUND POLICY

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase

HOW TO START A RETURN

To initiate a return, please contact us at:
teamsixteen8@gmail.com

Once your request is approved, we will provide:
- Return instructions
- A return shipping label (if applicable)

Returns sent without prior approval will not be accepted.

Return Address:
2810 N Church St
PMB 880536
Wilmington, DE 19802
United States

DAMAGES & ISSUES

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

NON-RETURNABLE ITEMS

Due to the nature of certain products, we do not accept returns on:
- Personal care and skincare products (for hygiene and safety reasons)
- Opened or used items
- Custom or personalized products
- Sale items or gift cards

If you have questions about a specific product, contact us before purchasing.

EXCHANGES

We do not process direct exchanges.

If you would like a different item, please:
1. Return your original item (if eligible)
2. Place a new order

EUROPEAN UNION – 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still meet return eligibility requirements.

REFUNDS

Once your return is received and inspected, we will notify you of the approval status.

If approved:
- Refunds will be issued to your original payment method
- Processing time is up to 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, contact us at:
teamsixteen8@gmail.com